Privacy Policy
Introduction
Nest Assured Property Inspections respects your privacy and is committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains how we collect, use, store and disclose your information in accordance with applicable Australian privacy laws.
By accessing our website or engaging our services, you agree to the terms outlined in this Privacy Policy.
Information We Collect
Personal Information
We may collect personal information including:
- Full Name
- Email Address
- Phone Number
- Property Address
- Billing Information
- Payment Details
- Booking Information
- Inspection Requirements
- Communication Records
Technical Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Website Usage Data
- Cookies and Analytics Information
- Referral Sources
How We Use Your Information
We use your information to:
- Schedule and manage inspection bookings
- Process payments securely
- Deliver inspection reports
- Send booking confirmations and reminders
- Respond to inquiries and support requests
- Improve our website and services
- Maintain legal and compliance obligations
- Prevent fraud and unauthorized access
Payment Information
All payments are securely processed through trusted third-party payment gateways such as Stripe.
Nest Assured does not store your complete credit card details on our servers.
Payment providers manage payment security and PCI compliance independently.
Inspection Reports & Confidentiality
Inspection reports prepared by Nest Assured are confidential and intended solely for the client who purchased the report unless otherwise agreed in writing.
We implement reasonable measures to prevent unauthorized access or sharing of reports.
Downloaded reports may include secure or time-limited access links where applicable.
Cookies & Analytics
Our website may use cookies and analytics services to:
- Improve user experience
- Monitor website performance
- Understand visitor behavior
- Enhance website functionality
- Support marketing and SEO efforts
Users may disable cookies through browser settings, although some website features may not function correctly.
Third-Party Services
We may use trusted third-party providers for:
- Payment processing
- Website hosting
- Scheduling integrations
- Analytics tools
- Email communications
- Cloud storage services
These providers only access information necessary to perform their services.
Data Security
Nest Assured takes reasonable technical and organizational precautions to protect your information against:
- Unauthorized access
- Data misuse
- Loss or theft
- Alteration or disclosure
Security measures may include:
- Secure hosting environments
- SSL encryption
- Restricted admin access
- Firewall protection
- Secure payment tokenization
Email Communications
We may send:
- Booking confirmations
- Inspection reminders
- Payment receipts
- Service updates
- Important account notifications
You may contact us if you wish to stop receiving non-essential communications.
Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Update your details
- Request deletion of personal data where legally permitted
To make a request, please contact us using the information below.
Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Maintain business records
External Links
Our website may contain links to external websites.
Nest Assured is not responsible for the privacy practices or content of third-party websites.
Children’s Privacy
Our services are not directed toward individuals under 18 years of age.
We do not knowingly collect personal information from children.
Updates to This Policy
Nest Assured may update this Privacy Policy periodically.
Any changes will be published on this page with the revised effective date.
Contact Information
Nest Assured Property Inspections
If you have questions regarding this Privacy Policy or your personal information, please contact us.
Contact Details
Email: inspections@nestassured.com.au