Terms & Conditions
Introduction
Welcome to Nest Assured Property Inspections.
By accessing our website, booking an inspection, purchasing a report, or using any of our services, you agree to comply with and be bound by the following Terms & Conditions.
These Terms govern the use of our website, inspection services, reports, and all related communications.
If you do not agree with these Terms, please do not use our services.
About Nest Assured
Nest Assured Property Inspections provides professional inspection and reporting services across Southern Sydney and the Illawarra, including:
- Pre-Purchase Building Inspections
- Strata Records Reports
- Pool & Spa Barrier Compliance Assessments
- New Build Handover Inspections
- Dilapidation Reports
All inspections are conducted with reasonable care, skill, and professional judgment based on visible and accessible areas at the time of inspection.
Booking & Scheduling
Inspection Bookings
Bookings can be made through our website, email, or phone.
To confirm an inspection booking:
- Accurate property details must be provided
- A preferred inspection date and time must be selected
- Required booking fees must be paid
Bookings are subject to inspector availability.
Minimum Notice Requirement
To avoid last-minute scheduling conflicts:
- Delays
- Rescheduling fees
- Cancellation charges
Access To Property
The client is responsible for ensuring appropriate access to the property at the scheduled inspection time.
Failure to provide access may result in:
- All bookings must be made at least 14 hours in advance
- Urgent bookings require direct phone confirmation.
Inspection Limitations
Visual Inspection Only
All inspections are limited to visible and reasonably accessible areas at the time of inspection.
Nest Assured does not:
- Remove wall linings
- Lift floor coverings
- Move furniture or personal belongings
- Perform destructive testing unless separately agreed
Hidden Defects
Certain defects may not be visible during a visual inspection, including:
- Concealed water damage
- Hidden structural issues
- Internal pipe defects
- Latent timber pest activity
Inspection findings are based solely on observable conditions at the inspection date.
Reports
Report Delivery
Reports are generally delivered:
- Same day, or
- Within 24 hours after inspection completion
Delivery times may vary depending on:
- Property size
- Inspection complexity
- Weather conditions
- Access restrictions
Report Usage
Inspection reports are prepared exclusively for the client named on the report.
Reports:
- Must not be altered
- Must not be reproduced without consent
- Are not transferable to third parties without written approval
Unauthorized sharing of reports may result in restricted access or legal action.
Report Accuracy
While every reasonable effort is made to ensure accuracy:
- Reports are professional opinions only
- Findings are not guarantees or warranties
- Conditions may change after inspection
Clients are encouraged to seek specialist advice where required.
Payment Terms
Fees & Charges
Inspection fees are displayed during booking and may vary depending on:
- Property type
- Property size
- Additional services
- Add-ons selected
All prices are listed in AUD unless otherwise stated.
Deposit Payments
Certain inspections require an upfront booking payment to secure the appointment.
Remaining balances may be charged later in accordance with agreed payment terms.
Payment Gateway
Nest Assured currently uses secure online payment systems including Stripe and other approved payment providers.
Payment details are securely processed and tokenized through the payment gateway provider.
Nest Assured does not store full card details on its own servers.
Failed Payments
If a payment fails or is declined:
- Services may be delayed or cancelled
- Reports may not be released
- Outstanding balances remain payable
Failed Payments
If a payment fails or is declined:
- Services may be delayed or cancelled
- Reports may not be released
- Outstanding balances remain payable
Cancellations & Refunds
Cancellation Policy
Clients must provide notice if they wish to cancel or reschedule an inspection.
Cancellation fees may apply where:
- Short notice is provided
- Inspectors have already attended site
- Third-party bookings have been arranged
Refund Eligibility
Refunds may be considered where:
- Duplicate payments occur
- Services cannot be delivered
- Booking errors are identified
Refund requests are reviewed individually.
Strata Records Reports
Strata reports are prepared based on available records provided by:
- Strata managers
- Owners corporations
- Related documentation
Nest Assured cannot guarantee:
- Completeness of supplied records
- Accuracy of third-party information
- Availability of missing documents
Pool Compliance Inspections
Pool & Spa Barrier Assessments are based on visible conditions at the inspection date.
Compliance outcomes may change if:
- Barriers are modified
- Landscaping changes occur
- Safety requirements are updated
Certification may require additional rectification works.
Website Usage
Users agree not to:
- Misuse the website
- Upload harmful content
- Attempt unauthorized access
- Interfere with system security
Nest Assured reserves the right to suspend access where misuse occurs.
Intellectual Property
All website content, branding, graphics, reports, and materials remain the property of Nest Assured unless otherwise stated.
Unauthorized reproduction or distribution is prohibited.
Liability Limitation
To the maximum extent permitted by law:
- Nest Assured is not liable for indirect or consequential loss
- Liability is limited to the amount paid for the inspection service
- Reports should not replace specialist engineering, legal, or financial advice
External Links
Our website may contain links to third-party websites.
Nest Assured is not responsible for:
- Third-party content
- External privacy practices
- External website availability
Amendments
Nest Assured reserves the right to update these Terms & Conditions at any time without prior notice.
Updated terms become effective upon publication on the website.
Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
Any disputes arising from these Terms shall be subject to the jurisdiction of Australian courts.
Contact Information
Nest Assured Property Inspections
Southern Sydney & Illawarra
Nest Assured Property Inspections
Southern Sydney & Illawarra
Contact Details
Email: inspections@nestassured.com.au